Ilado SHOP

1 rue St Denis
Concept Store Natalys
75001 Paris

Contact us

For any question or inquiery about our designs or a special order, you can contact us via e-mail at [email protected]

Frequently asked questions

We ship worldwide with colissimo within 2 opening days. For precise delivery delay, please connect to your local delivery service.

All gift cards and promo codes should be used when checking out in the "promo code" box.

All orders placed on our website are shipped with Colissimo. You can track your order at any moment on in the section Track a letter or a parcel.

Please check your spam folder and check twice your e-mail spelling before contacting us at [email protected]

Please contact us via [email protected] and we will find a proper solution together.

Once the parcel was sent back, delivery costs shall be covered again by the client before being sent back. For a refund, please refer to the Delivery & Returns page.

For all inquiries about a return, please refere to our Delivery & Returns page.

For all inquiries about a refund, please refere to our Delivery & Returns page.
The refund will be carried on within 14 days after receiving your return or after the agreement on a technical issue.

Customized products are not eligible for return.

All pregnancy necklaces are made of  18-carats gold-plated or silver-plated brass. They are guaranted nickel free.

All products are warranted for a year starting from the purchase date.
For all enquires, the invoice will be asked. The guarantee includes issues linked to production or technical defects. Damages caused by an accident or a wrong usage of the product will not be borne by the brand.

Yes, for all inquiry regarding professional partnerships, you can contact [email protected]